Attendees frustrated after event fails to provide purchased lanterns

The Perth Water Lantern Festival faced significant backlash from attendees after the event failed to provide purchased lanterns, leading to widespread frustration and complaints on social media. Despite the festival's website stating that attendees were ineligible for a refund unless they bought ticket protection, many attendees are seeking refunds through Consumer Protection WA and their financial providers. The City of Stirling, which had promoted the event, has acknowledged the issue and is following up with the organisers. The festival's marketing manager apologized for the disappointment and assured that every impacted guest is receiving a 100% refund plus complimentary VIP upgraded tickets to their next event in 2026.