Original post
jason#766
jason#766OpenAI's Vaibhav Srivastav apologizes after a billing system glitch accidentally suspended customer accounts
Story Overview
OpenAI confirmed a technical issue on June 5 that suspended some user accounts in error, with full restoration of access and related billing fixes completed by early evening the same day according to the company's status page.
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Support teams fielded the immediate recovery while root details stayed sparse
The public timeline shows the problem moved from investigation to resolution in under three hours, yet no information emerged on the specific trigger or how many accounts were hit.
An apology from the developer-experience lead leaves open questions about user trust
Vaibhav Srivastav's note thanked internal ops staff but offered no further clarity on whether similar glitches could recur or how affected subscriptions were ultimately made whole.
Sentiment
Positive users thank OpenAI for quickly restoring accounts after incorrect suspensions, while negative users complain that many issues remain unresolved with lingering downgrades and delays.
Pos
33.4%
Neg
66.6%
128 comments with sentiment.
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Vaibhav (VB) Srivastav@reach_vb
Most affected accounts should now be restored, including subscriptions - plus a sweet little surprise :)
Check your email!
If yours hasn’t been restored yet, please give it a few more hours.
Vaibhav (VB) Srivastav@reach_vb
We’re aware of reports that some users may be getting banned, and we’re actively investigating.
7dViews 31KLikes 203Bookmarks 13
BOOKMARKS15LIKES297RETWEETS11
Vaibhav (VB) Srivastav@reach_vb
Sorry for the inconvenience caused due to this and massive kudos to our User Ops & Support teams across OpenAI for working through this!
OpenAI@OpenAI
An issue caused some user accounts to be incorrectly suspended.
We’re restoring access and working through related subscription and credit issues. https://status.openai.com/incidents/ejj40mae
7dViews 28.6KLikes 297Bookmarks 15
David Stark@stark4833
@OpenAI Fix the issue of not listening to your customers, and give 4o back. #keep4o
7dViews 1.7KLikes 22
Tim Jayas@TimJayas
@OpenAI TIBO now give us the REST
7dViews 2.3KLikes 27
bone@boneGPT
@OpenAI please restore my account
7dViews 822Likes 21
Alan X. Chen@alanxchen85
@OpenAI Thanks for sorting it out so quickly - code worked and back on pro now w/ streak kept 👌 now, time to take some load off claude!
7dViews 2.1KLikes 3Bookmarks 1
Eileen Briggs@BriggsEile61816
@reach_vb Thank you for the update. Tbh, I think we all just want what we paid for. Getting bans with "you did something forbidden" without any explanation feels wrong. We can wait for things to be solved. Just don't forget anyone. This really feels awful and unfair. Let's put it behind.
7dViews 1.3KLikes 7
Đoc@ponzibaron
@OpenAI @nicdunz those pesky goblins 🧌, amirite @OpenAIDevs?
7dViews 604Likes 8
kamasi@KamasiYang
@OpenAI I’m getting rate limited to death atm
7dViews 1.1KLikes 5
Balatunde Ugwarre@BalatundeVC
@stark4833 @kapusta_zielona @OpenAI “all the top comments” sounds like X’s algorithm is showing you what you want to see
7dViews 24Likes 4
A Eye Bubble@A_Eye_Bubble
@OpenAI Was the issue that they were using too many tokens on codex highly supplemented by you 100 to 1? Asking for a fren
7dViews 465Likes 1Bookmarks 1
mad4synths@mad4synths
@stark4833 @OpenAI this bullshit keep4o still going bruhh😭😭 y'all crazy and crazy
7dViews 85Likes 6
sandes@sandeskac
@OpenAI Hi OpenAI, my ChatGPT account was deactivated unexpectedly even though I’ve already been charged for June. Could you please check this for me? Thanks so much!
7dViews 696Bookmarks 1
a@sorry25me
@reach_vb yeah mine is still banned, and I can’t reach any support channels
7dViews 634Bookmarks 1
Monty@mont_py
@reach_vb you have the issue with billing page, any promo with $0 payment won't work, it will give error. so free account applying promo is going thru the billing which rejects it, same goes for Plus which is offered at $0.
7dViews 398Bookmarks 1
airwave539@airwave539
@OpenAI Great have access back but only free tier what happened to my subscription and remaining time from last billing?
7dViews 1.2KLikes 3
Diogo Barcelos@DiogoBarcelos08
@reach_vb my account got unbanned and I got the code but even applying it's not working, attached a picture of it. Tried more than once to make sure I wasnt doing anything wrong...just not working
7dViews 265Bookmarks 1
Sahil Panhotra | Indie Builder | Dev@SahilPanhotra
@OpenAI thanks for confirming that was incorrectly suspended
7dViews 2.4KLikes 6
eyeball@kapusta_zielona
@stark4833 @OpenAI no one cares, 5.5 is waaay better model than 4o ffs
7dViews 70Likes 1
ghostpen@gh0stpen
@OpenAI can you restore codex stats too? 😭🥀
7dViews 1KLikes 2
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